Rental Policies

Reservations:

• Simply email us from this website or call us at 828.898.5848 to reserve the cabin you are interested in. If it is available, we will email you (or mail/fax, if you do not use email) a Guest License Agreement and Confirmation Letter.
• You will need to sign, date and return the rental agreement via fax, scan/email, e-signature or "snail mail" along with half the rental payment *, and the security deposit (amount depends on cabin) within 10 business days. Of course, you are welcome to pay the full amount if you prefer.
• If you do choose to pay half now and the remainder later, your balance will be due 2 weeks prior to your arrival.
• If you are making your reservation last minute or within two weeks of arrival, the payment * is due in full at the time of making the reservation.
• Once we have the full payment*, security deposit and signed rental agreement, we will email you directions to the cabin with a lock box code for the key.
  * We do accept VISA, MasterCard, checks and money orders. You may include your card information on the signed rental agreement, email it, or call us with the information. Please be patient when contacting us. There are only 2 of us that run the show. We will call you back if you leave us a message!!

Check-In:

Check-in anytime after 3:00pm (if we have a turnaround in a large cabin, we may need to change this to a later time to make sure the cleaner has time to get the cabin ready for you.

Check-Out:

Check-oout by 11:00am (Please honor this for the cleaners. They plan their day around this time and often have more than one cabin to clean. If you request a late check-out and no one is arriving that day, with permission, we will be glad to extend your check-out time to 1pm.

Cancellations:

Guests may receive a full refund (minus credit card & cancellation fees) if the reservation is cancelled at least thirty (30) days in advance. If the guest used a credit card to pay the rental balance and/or security deposit, the guest will be charged the 3% of the charged balance to reimburse Linville Cabin Rentals for their expense. If a cancellation is requested with less than thirty (30) days notice, we will make every effort to re-book the cabin. If it is possible to re-book, guest will receive a partial or full refund based on our ability to re-book for the same number of days/rent. There is no refund for leaving early after arrival. The cancellation fee during regular times is $25+tax. Stays of four (4) nights+, all July, October, and December (Peak dates) reservations have a $50+tax cancellation fee.

Rentals Include:

• Full kitchens – refrigerator, stove/oven, microwave, cookware, dishes, utensils, coffee maker, etc. Dishwasher and Washer Dryer are in most, but not all rentals.
• Outdoor charcoal or gas grills; check cabin descriptions to determine which is available.
• Cleaning before and after your stay.
• Linens and towels – beds will be made and towels hung upon your arrival.
• Toilet Paper and Paper towels (enough for 3-4 nights; if staying a week or more, you may have to purchase additional supplies for your use.)
• Cleaning Supplies (dish soap, d/w soap – if d/w, hand soap, all purpose cleaner, trash bags…the basics)
• Firewood is supplied seasonally if there is a wood-burning fireplace (October – March).
• All rentals have an outdoor hot tub. We clean them between each rental to ensure they are clean and safe for your use. Please respect this amenity by not using any oils, bubble bath, candles, etc. in the tubs. These things are tough to get out of the filters and require extra maintenance. There may be charges and/or forfeiture of the security deposit if this occurs.

Dog Friendly Properties:

Some of our owners are gracious enough to allow dogs in their homes! We know how dogs are true members of the family as well. There is extra cleaning and additional wear and tear on a home when having pets though, as we all know, so there is a $50+ tax charge per dog, with a limit of 2. We do ask that you clean up after your pet and please do not allow them on the furniture, especially the beds. It requires so much extra cleaning and you may be charged accordingly if the additional cleaning is excessive. If your pet is accustomed to sleeping with you, I would suggest bringing your own blankets, sheets, whatever you need to protect our linens, towels, and furniture.

Winter Travel:

If your vacation is during the winter months, come prepared to drive in snow and/or ice to reach your rental home. We always recommend chains or 4-wheel drive during the winter, as most of our homes are located on secondary roads. Planning in advance for tow service could come in handy! You may check out our local weather at www.averyweather.com to help plan your travels.

Items you may wish to bring:

• Flashlight if arriving after dark – helps to find lock box and enter code.
• Matches/lighter and fire starter logs or kindling and newspaper to get fires started in the wood-burning fireplace units.
• Charcoal and lighter fluid for grills that require charcoal.
• Your personal toiletries.
• Coffee filters, sometimes guests leave extras, but it’s not guaranteed.
• Bathrobe for hot tubbing!